Your trust is our top priority. Your privacy is critical to winning and maintaining that confidence. This principle guides all our actions and how we collect, use and archive all information that we obtain from you.
In the course of providing a service to you as an individual or corporate client, FBNQuest Merchant Bank (“FBNQuest Merchant Bank”) may obtain personal information about you. Obtaining this information is important to our ability to deliver the highest level of service to you, but we are also committed to safeguarding the privacy of your information at all times.
This policy describes FBNQuest Merchant Bank’s treatment of your personal information submitted through this website, the purposes for which we use the information, and the circumstances in which we may share the information. For the purposes of this policy, FBNQuest Merchant Bank refers to the FBNQuest Merchant Bank Group which consists of FBNQuest Merchant Bank and all of its subsidiaries.
Collection of Information
When you complete and submit any form or application on our website, your personal information becomes available to us. We collect information about you from a variety of sources, for instance (but not limited to):
FBNQuest Merchant Bank does not seek to collect sensitive personal data (such as data revealing political opinions, religious beliefs, ethnic bias, health or sexual preference(s). Your prior consent will be requested where such data is needed. Note that, your unsolicited provision to FBNQuest Merchant Bank of sensitive personal data is an indication of your consent for the processing of such data by FBNQuest Merchant Bank. However, FBNQuest Merchant Bank may process information about criminal offences and convictions where required by law.
How we handle Cookies
How we use the Information
Any personal information provided by you to FBNQuest Merchant Bank will be used with your consent, for compliance with legal obligations or for the purposes of meeting legitimate interests of FBNQuest Merchant Bank.
FBNQuest Merchant Bank collects personal information in order to:
We do not sell or market your personal information or personalized data to third parties.
When we will disclose your Information
FBNQuest Merchant Bank will not disclose your personal information to anyone outside the FBNQuest Merchant Bank Group without your permission unless:
How we protect your Data
All of your personal information is stored in a secure environment, where electronic and procedural safeguards have been put in place to mitigate against loss, misuse, damage or unauthorised access. We also limit access to your personal information to authorised employees.
However, where we have provided you (or where you have chosen) a password or PIN that grants you access to specific areas on our site/applications, you are responsible for keeping this password or PIN confidential. We request that you do not to share your password or other authentication details (e.g. One- Time Passwords) with anyone.
We retain your data for as long as is necessary. However, storage is determined by legal, regulatory, administrative or operative requirements.
Your Rights to your Data
You have certain rights available to you, these include:
You also have the right to:
Further to the above rights, you may lodge complaints or make enquiries concerning the processing of your personal data through the detail in the contact section below.
Social Media Platforms
FBNQuest Merchant Bank may interact with registered users of various social media platforms. When you engage with us through social media, your personal information may be processed by the site owner; this process is outside our control and may be in a country outside Nigeria that may have different privacy principles. We recommend that you review these information carefully in order to better understand your rights and obligations with regard to such content.
Social media sites are not appropriate forums to discuss our customers’ products or financial arrangements. As such, we will not ask you to share personal, account or security information on social media sites.
FBNQuest Merchant Bank may sometimes contact you with products or services that we think may be of interest to you. If you later decide that you do not want us to do this, please contact us through our customer service channels to discontinue this service.
Third Party Sites
Please note that this Privacy Statement does not extend to third party sites linked to this web site. We recommend that you always read the privacy and security statements on these third-party websites.
Email: firstname.lastname@example.org or email@example.com
Call: +234 (1) 2702290-4, +234 (0) 708 065 3100, +234(0) 708 062 6000 or +234(0) 708 065 3190
Please note response will be shared within 30 days of receiving your feedback.