Feedback & Complaints Management

We value your feedback and seek to resolve any issues you may have in the course of your business with us. Let us know your experience with us and how we can improve our services at FBNQuest Merchant Bank Group.

We Want to Hear From You

Let us know your concerns and give us the opportunity to put matters right for you and improve our service to all our clients.

Please fill the form below with your comments, complaints or questions and you will receive a response within 24hours.

You can also contact us indirectly using the contact details at the bottom of this form, by email or by telephone.

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By providing your contact details, you consent to the collection and processing of your personal data in line with our Privacy Policy and agree to the Terms and Conditions

*You can also make disclosures via our dedicated email address ccu@fbnquestmb.com , customercare@fbnquestmb.com or +234 708 062 6000-4. +234 708 062 6000, +234 708 065 3190-4.

Complaints Policy

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Please stay safe and be vigilant

At FBNQuest Merchant Bank, your security is our top priority. We will never ask for the details of your account via email, text messages, pop-up windows, or phone calls. To keep your funds safe, it is crucial to remain vigilant.

Avoid transferring money to any personal or agent’s bank account; always make transactions directly to the FBNQuest Merchant Bank collection bank account. If you encounter any suspicious calls or messages, please reach out to your Relationship Manager immediately or contact 02012773023, 02018886724 or info@fbnquestmb.com Your safety is important to us!