Feedback & Complaints

We value your feedback and seek to resolve any issues you may have in the course of your business with us. Let us know your experience with us and how we can improve our services at FBNQuest.

We Want to Hear From You

Kindly fill the form below with your comments, complaints and questions. You will receive a response within 24hours.

Please note: for security reasons we may be unable to answer account-related questions via email.

Please click here to learn more about the FBNQuest Merchant Bank Complaints Management policy.

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Consent and Terms of Service *

By providing your contact details, you consent to the collection and processing of your personal data in line with our Privacy Policy and agree to the Terms and Conditions

*Disclosures can be made via the form above, or via our dedicated email address customercare@fbnquestmb.com or +234 708 062 6000, +234 708 065 3190-4.

Complaints Policy

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Please stay safe and be vigilant

At FBNQuest Merchant Bank, your security is our top priority. We will never ask for the details of your account via email, text messages, pop-up windows, or phone calls. To keep your funds safe, it is crucial to remain vigilant.

Avoid transferring money to any personal or agent’s bank account; always make transactions directly to the FBNQuest Merchant Bank collection bank account. If you encounter any suspicious calls or messages, please reach out to your Relationship Manager immediately or contact 02012773023, 02018886724 or info@fbnquestmb.com Your safety is important to us!