Privacy Policy

Your Privacy

In the course of providing a service to you as an individual or corporate client, FBNQuest Merchant Bank (“FBNQuest Merchant Bank”) may obtain personal information about you. Obtaining this information is important to our ability to deliver the highest level of service to you, but we are also committed to safeguarding the privacy of your information at all times.

This policy describes FBNQuest Merchant Bank’s treatment of your personal information submitted through this website, the purposes for which we use the information, and the circumstances in which we may share the information.  For the purposes of this policy, FBNQuest Merchant Bank refers to the FBNQuest Merchant Bank Group which consists of FBNQuest Merchant Bank and all of its subsidiaries.

This Privacy Policy should be read in conjunction with the Terms of Use of the website. In addition, by continuing to visit our website (www.fbnquest.com/merchantbank) and other FBNQuest Merchant Bank touch points, you accept and consent to the practices described in this policy.

Collection of Information

When you complete and submit any form or application on our website, your personal information becomes available to us. We collect information about you from a variety of sources, for instance (but not limited to):

• Written or electronic communications reflecting information such as your name (may include aliases/usernames), addresses, geo locations, passport details, identification numbers, occupation, assets, date of birth, gender, nationality (which includes state of origin, local government area and ethnic background), biometric data, email addresses and telephone numbers, income and any other information we deem necessary.
• Website visits, applications, identification documents, personal financial statements, interactions with relationship managers, and other third parties (other financial institutions, credit bureaus, payment gateways, payment aggregators).
• Via forms, phone calls, emails or correspondence by mail, service point interfaces, as well as other available channels.
• Your transactional account history including your account balance, payment records, and debit/credit card usage. We may also use information received from third parties such as family, solicitors, friends or employers, website/social media pages made public by you, government agencies, regulators, supervisory or credit agencies.
• Any other information about any regulatory matters connected to you.
• Footage from CCTV within the Bank’s premises.

FBNQuest Merchant Bank does not seek to collect sensitive personal data (such as data revealing political opinions, religious beliefs, ethnic bias, health or sexual preference(s). Your prior consent will be requested where such data is needed. Note that, your unsolicited provision to FBNQuest Merchant Bank of sensitive personal data is an indication of your consent for the processing of such data by FBNQuest Merchant Bank. However, FBNQuest Merchant Bank may process information about criminal offences and convictions where required by law.

How we handle Cookies

Cookies are small text files stored on your computer or mobile devices whenever you visit a website. Cookies have many uses, such as memorising your preferences so as to tailor your experiences while on our site or to help us analyse our website traffic. FBNQuest Merchant Bank uses cookies to improve your experience while on this site. Further details can be found on our website (see our Cookie Policy).

How we use the Information

Any personal information provided by you to FBNQuest Merchant Bank will be used with your consent, for compliance with legal obligations or for the purposes of meeting legitimate interests of FBNQuest Merchant Bank.

FBNQuest Merchant Bank collects personal information in order to:

• Facilitate and manage our relationship with you
• Contact you for the purpose of informing you about new services or products
• Provide you with information concerning products, services and opportunities offered by the FBNQuest Merchant Bank Group.
• Updating and enhancing FBNQuest Merchant Bank’s records
• Establishing your identity and assessing applications for our products and services.
• Pricing, designing, managing and improving our products and services and improving your experience with us.
• Managing our risks and helping to identify and investigate illegal activity like money laundering, terrorism financing and fraud etc.
• Complying with our legal obligations and assisting government and law enforcement agencies or regulators/supervisors.

We do not sell or market your personal information or personalized data to third parties.

When we will disclose your Information

FBNQuest Merchant Bank will not disclose your personal information to anyone outside the FBNQuest Merchant Bank Group without your permission unless:

• We are compelled to do so by law, regulatory authority or a court order
• It is in the public interest to do so
• It is necessary to protect our rights and interests

How we protect your Data

All of your personal information is stored in a secure environment, where electronic and procedural safeguards have been put in place to mitigate against loss, misuse, damage or unauthorised access.  We also limit access to your personal information to authorised employees.

However, where we have provided you (or where you have chosen) a password or PIN that grants you access to specific areas on our site/applications, you are responsible for keeping this password or PIN confidential. We request that you do not to share your password or other authentication details (e.g. One- Time Passwords) with anyone.

We retain your data for as long as is necessary. However, storage is determined by legal, regulatory, administrative or operative requirements.

Your Rights to your Data

You have certain rights available to you, these include:

• The right to access your personal information held by us.
• The right to rectify inaccurate or incomplete information.
• Withdraw your previous consent for processing certain data.
• Restrict or object to processing of your personal data. However, we may be constrained to continue to process your data if there are valid legal or operational reasons.

You also have the right to:

• Request that your personal data be made available to you in a common electronic format and/or request that such data be sent to a third party.
• Request that your information be erased. Still, we may be constrained to continue to retain such
  data if there are valid legal, regulatory or operational reasons.

Further to the above rights, you may lodge complaints or make enquiries concerning the processing of your personal data through the detail in the contact section below.

Social Media Platforms

FBNQuest Merchant Bank may interact with registered users of various social media platforms. When you engage with us through social media, your personal information may be processed by the site owner; this process is outside our control and may be in a country outside Nigeria that may have different privacy principles. We recommend that you review these information carefully in order to better understand your rights and obligations with regard to such content.

Social media sites are not appropriate forums to discuss our customers’ products or financial arrangements. As such, we will not ask you to share personal, account or security information on social media sites.

Marketing/Promotional Materials

FBNQuest Merchant Bank may sometimes contact you with products or services that we think may be of interest to you. If you later decide that you do not want us to do this, please contact us through our customer service channels to discontinue this service.

Third Party Sites

Please note that this Privacy Statement does not extend to third party sites linked to this web site. We recommend that you always read the privacy and security statements on these third-party websites.

Amendments to Privacy Policy

We reserve the right to amend this Privacy Policy from time to time and at any time to reflect changes to our practices concerning the use of your personal information.  All amendments to this Privacy Policy will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this Policy.

Contact

For questions, concerns, comments and requests regarding this privacy policy, please contact us through the details below:

Email: customercare@fbnquestmb.com or privacy@fbnquestmb.com
Call: +234 (1) 2702290-4, +234 (0) 708 065 3100, +234(0) 708 062 6000 or +234(0) 708 065 3190

Please note response will be shared within 30 days of receiving your feedback.